Privacy Policy

This privacy notice aims to give you information on how West Coast Naturals Distribution Ltd. (hereinafter, "West Coast Naturals"), collects and processes your personal information through your use of this Website, or when you provide information in-store, including any data you may provide when you sign up for our newsletter or purchase a product or service.

WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?

West Coast Naturals Distribution Ltd.
Contact email: hello@thewestcoastnaturals.com

HOW WE USE YOUR PERSONAL DATA

At West Coast Naturals, we process the personal data you provide, as well as any that are collected through the website and those derived from your relationship with us, with the following main purposes:

•          Creation of user profile: Your personal data will be processed in order to create a user account profile which will allow you to purchase products, access all your orders, manage them, provide feedback on purchased products, and manage your personal data. The legal basis for the processing of your personal data will be the execution of the contractual relationship as provided in the General Terms and Conditions that you accept when creating a profile for use on our website.

•          Product purchase procedure: Your personal data will be processed to manage the purchase procedure for selected products, as well as any issues related to this, such as product returns or incidents during the process. The legal basis for processing your personal data will be the execution of the contractual relationship as provided in the General Terms and Conditions that you accept when purchasing products.

•          Contact form: Manage and respond to questions and/or queries. We may contact you electronically or by telephone. The legal basis for processing your personal data will be the consent you give when sending us a contact request.

Additionally, and only if you have consented, your personal data will be processed to send you commercial communications regarding our products, services, offers, and tips (newsletter). You can withdraw your consent at any time by clicking the unsubscribe link in any communication or by sending an email to info@westcoastnaturals.ca.

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal information about you, which we have grouped together as follows:

•          Identity Data includes first name, last name, username or similar identifier, gender, marital status, title, date of birth, email address.

•          Contact Data includes billing address, delivery address, email address, and telephone number.

•          Financial Data includes bank account and payment card details.

•          Transaction Data includes details about payments to and from you and other details of products and services you have purchased.

•          Technical Data includes IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, cookie IDs, web log information, device identifiers, and other technology on the devices you use to access this website.

•          Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

•          Usage Data includes information about how you use our website, products, and services, your browsing activity, wish-lists, connection information, and statistics on your visits to the site and page views.

•          Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data, which is statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information because it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature. However, if we combine or connect Aggregated Data with personal information so that it can identify you, we treat the combined data as personal information.

If we are required by law or under the terms of a contract to collect personal data, and you fail to provide it, we may not be able to perform the contract we have or are trying to enter into with you (e.g., to provide goods or services). In this case, we may have to cancel a product or service, and we will notify you if this occurs.

DISCLOSURES OF YOUR PERSONAL DATA

As a general rule, West Coast Naturals will not disclose your personal data to third parties, except where required by law, administrative or judicial authority, or in the public interest.

To deliver products purchased on our website, we may share your information with transport companies responsible for carrying out deliveries.

We also work with third-party service providers (such as Facebook, Google, Microsoft, CRM, marketing agencies, etc.) who may have access to your personal data. These providers act on our behalf and follow instructions as per the processing agreements we have with them. They are not permitted to use your data for their own purposes.

HOW LONG WE RETAIN YOUR PERSONAL DATA

We will retain your data for the duration of our relationship. If there is a prolonged period of inactivity, we will delete your data to the extent that processing is no longer necessary, unless you request earlier deletion.

Once the data is no longer necessary for processing purposes, we will block the data securely and retain it for legal obligations.

YOUR LEGAL RIGHTS

•          Request access to your personal data.

•          Request correction of any incomplete or inaccurate personal data.

•          Request erasure of your personal data.

•          Object to processing of your personal data on the basis of legitimate interests or direct marketing.

•          Request restriction of processing of your personal data.

•          Request the transfer of your personal data to you or a third party.

•          Withdraw consent for processing of your personal data at any time.

For more information, or to exercise any of your rights, please contact us at info@westcoastnaturals.ca.

DATA SECURITY

We have implemented security measures to prevent unauthorized access, use, or disclosure of your personal data. We limit access to your personal information to those employees, agents, contractors, and third parties who need to know the data for legitimate business reasons.

If we experience a personal data breach, we will notify you and the appropriate regulatory authority where required by law.

Do you have the right to withdraw your consent?

Yes, you may withdraw your consent for data processing at any time, which may affect the way we provide services to you. Please note that withdrawing consent may result in termination of certain services.